FAQ / Frequently Asked Questions
What are the shipping costs?
Track & trace shipping is free for all orders! All taxes and import duties have been prepaid by us.How long will it take to receive my order?
The total estimated delivery time, including processing and shipping, is approximately six (6) to thirteen (13) business days.Can I track my order?
Yes, once your order has shipped, you will receive a shipping confirmation with a tracking number.contact form or via info@luna-co.nl.
Where do your products come from?
Our products are delivered via third-party fulfillment partners and are usually shipped directly from China. This means that the packaging may differ slightly from what you are used to.Can I change or cancel my order?
Do you want to change or cancel your order? Please contact us as soon as possible via the contact form or via info@luna-co.nl.Do you offer gift cards?
No, we do not currently offer gift cards.What payment methods do you accept?
We currently accept the following payment methods:
- American Express (Amex)
- Apple Pay
- Google Pay
- Mastercard
- Shop Pay
- UnionPay
- Visa
- IDEAL
- Bancontact
All transactions are processed in euros (EUR), unless otherwise stated.
You can reach our customer service via the contact form or via info@luna-co.nl, by phone or by sending a WhatsApp message to +31 0492 822 014.How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address at the bottom of our homepage.Any questions?
For other questions, you can always contact us via the contact form or via info@luna-co.nl, by phone or by sending a WhatsApp message to +31 0492 822 014. You will usually receive a response within 24 hours.