Privacy policy

Last updated: June 24, 2025

Luna & Co. operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a seamless shopping experience (the "Services"). Luna & Co. is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use the Services, make a purchase or other transaction, or otherwise interact with us. In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term "personal data," we are referring to information that identifies you or can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or anonymized so that it cannot identify you. We may collect or process the following categories of personal data, including derivatives of this personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact information such as your name, address, billing address, shipping address, phone number, and email address.
Financial information such as credit card, debit card, and bank account numbers, payment information, transaction information, form of payment, and other payment information.
Account information such as your username, password, security questions, preferences, and settings.
Transaction information such as the items you view, add to your cart, add to your wish list, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us such as the information you include in your communications with us, for example, when submitting a customer service inquiry. Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interactions with the Services, including how and when you use or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal data on our behalf;
From our partners or other third parties.

How We Use Your Personal Data Use

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

Providing, Tailoring, and Improving the Services.

We use your personal data to provide you with the Services, including to fulfill our contractual obligations with you, process your payments, fulfill your orders, remember your preferences, and recommend products related to your purchases.

Marketing and Advertising.

We use your personal data for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activities on the Services.

Security and Fraud Prevention.

We use your personal data to manage your account To verify your identity, provide a secure payment and shopping experience, detect fraudulent activity, and for legal reasons.

Communication with You.

We use your personal data to provide you with customer service, to be responsive to you, to serve you effectively, and to maintain our business relationship with you.

Legal Reasons.

We use your personal data to comply with applicable law or respond to valid legal process.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes, subject to this Privacy Policy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve the Services for you.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention of Your Information

We inform you that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

Complaints

If you have any complaints about how we process your personal information, you can contact us.

International Transfers

Please note that we may transfer your personal information Transfer, store, and process information outside your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@luna-co.nl .

Luna & Co. is operated by:

Company Name: Brein Group V.O.F.
Company number: 94765782
VAT: NL866886205B01
Address: Panovenweg 1, 5708 HR, Helmond, Netherlands

Opening hours: Monday - Friday: 9:00 AM - 5:00 PM (EST) We will respond within 1 business day.

Contact information:

📞 Phone: +31 0492 822 014
📧E-mail: info@luna-co.nl