Small Animal Hay Bag | Hamster Rabbit Guinea Pig Feeder | Oxford Fabric | Metal Hook | Reduce Waste | Cage Holder | Red Green Yellow Orange | Sustainable Cage Feeding Accessories

Frequently Asked Questions (FAQ)

What are the shipping costs?

Shipping (including track & trace) is free on all orders. All taxes and any import duties are already paid.

How long does it take to receive my order?

Order Processing Time

All orders are processed within one (1) to three (3) business days from the date of purchase.

Orders placed before 5:00 PM (CEST) on a business day (Monday through Friday, excluding holidays) are typically processed the same day. Orders placed after this time will be processed the next business day.

Shipping Method – Tracked Delivery

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can track your shipment.

NL/BE: The estimated delivery time, excl. Processing time is between five (5) and ten (10) business days, depending on destination and item availability.

Please note that delivery times may vary slightly due to factors such as regional logistics, carrier service, and holidays.

Total Estimated Delivery Time

Considering both processing and shipping, total estimated delivery time from the time of order is approximately six (6) to thirteen (13) business days.

What payment methods do you accept?

Your security is our priority. All payments are processed through encrypted and PCI-compliant payment gateways to protect your personal and financial information.

We currently accept the following payment methods, in order of importance:

American Express (Amex)
Apple Pay
Google Pay
Mastercard
Shop Pay
UnionPay
Visa
Ideal
Bancontact

All transactions are processed in euro (EUR) unless otherwise stated.

What should I do if my order is delayed?

Delays can sometimes occur. We appreciate your understanding.

Do you have any questions? Please feel free to contact us via our contact form or via info@luna-co.nl.

How can I contact customer service?

You can reach our customer service via our contact form, via info@luna-co.nl, by phone, or by sending a WhatsApp message to +31 0492 822 014

Can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible via our contact form or via info@luna-co.nl.